Where does Raíz & Rayo ship?
We currently ship to the US (only) with plans to ship worldwide in the near future. Shipping rates and delivery times vary depending on your location. You can view estimated shipping costs at checkout.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times depend on your location:
- Domestic (U.S.): 3-7 business days
- Europe: 5-10 business days (Coming Soon)
- International: 7-14 business days (Coming Soon)
Expedited shipping options are available at checkout.
What is your return policy?
We accept returns within 14 days of receiving your order, provided the item is unopened and in its original packaging. To initiate a return, email us at support@RaizandRayo.com.
Do you offer exchanges?
If you’d like to exchange your item for a different item, contact us within 14 days of receiving your order. Exchanges are subject to stock availability.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking details within 3 business days, reach out to us at support@RaizandRayo.com.
What materials do you use?
We use amber glass packaging to help protect the formula from light exposure, plus high-quality dispensing components chosen for hygiene and ease of use. Shipping materials are protective and minimal, and we prioritize recyclable and refill-friendly options wherever possible.