Privacy Policy

Last updated: April 5, 2026

Raiz & Rayo operates this website and online store, including all related content, features, tools, products, and services to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to offer and support these Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, sign up for emails, contact us, or otherwise interact with our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to personal information.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information such as your name, email address, phone number, billing address, and shipping address

• Order and transaction details such as products purchased, cart activity, returns, exchanges, and payment confirmation

• Account information such as login details, saved preferences, and wishlist activity

• Communications you send us, including customer support messages and form submissions

• Device and usage information such as IP address, browser type, device type, pages viewed, and interactions with our website

• Marketing information such as email sign-up preferences and engagement with promotional messages

Payment information is processed securely through Shopify and its payment providers. We do not store full payment card numbers ourselves.

How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, subscribe to emails, complete forms, or contact us

• Automatically through cookies, pixels, and similar technologies when you browse or use our Services

• From Shopify and service providers that help us operate our store, process payments, ship orders, analyze traffic, and support marketing

• From third-party partners when permitted by law

How We Use Your Information

We use your personal information to:

• Process and fulfill orders, payments, shipping, returns, and exchanges

• Provide customer service and respond to questions or requests

• Operate, personalize, and improve our website, products, and customer experience

• Send transactional messages such as order confirmations, shipping updates, and service notices

• Send marketing emails or promotional messages if you have subscribed or where otherwise permitted by law

• Measure advertising performance and show relevant promotions

• Detect, prevent, and investigate fraud, misuse, or security issues

• Comply with legal obligations and enforce our policies

Cookies and Similar Technologies

We and our partners may use cookies, pixels, and similar technologies to remember your preferences, keep items in your cart, understand website traffic, improve performance, and support advertising.

Depending on your location, you may have the right to manage cookie preferences or opt out of certain targeted advertising practices.

How We Share Personal Information

We may share your personal information with:

• Shopify, which hosts and powers our store

• Service providers that support payment processing, order fulfillment, shipping, email delivery, analytics, and website operations

• Marketing and advertising partners, where permitted by law

• Professional advisors, legal authorities, or other parties when required to comply with law, protect rights, investigate fraud, or enforce our terms

• A buyer or successor in the event of a business transfer, merger, or sale

We do not sell your personal information for money. However, some data sharing for advertising purposes may be considered a “sale” or “sharing” under certain privacy laws.

Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to provide and improve the Services. To learn more, please review the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Email Marketing

If you subscribe to our emails, we may send you educational content, product updates, launch news, and promotional offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Request a copy of your data

• Opt out of targeted advertising or certain data sharing

• Appeal a decision related to a privacy request

To exercise these rights, contact us at hello@raizandrayo.com.

Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

Data Security and Retention

We use reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure. We retain personal information only as long as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

International Transfers

Your information may be processed outside your state, province, or country, including by Shopify and service providers. Where required, we rely on appropriate legal safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Last updated date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Raiz & Rayo
hello@raizandrayo.com Las Vegas, NV 89148 United States