Experience Ultimate Scalp Nourishment with Raíz & Rayo Scalp Oil

Your hair doesn’t start in the lengths—it starts at the scalp. The Raiz & Rayo 100ml / 3.4oz Collection is a focused set of pre-wash scalp oil elixirs designed to support a cleaner-feeling scalp environment, healthier-looking roots, and a more intentional wash-day ritual.

Each formula is crafted to target a specific scalp need—stimulation, balance, calm, or re-centering—so you can choose the ritual that matches what your scalp is asking for right now. 4 formulas to choose from: The Awakener, The Harmonizer, The Peacekeeper, and The Rebalancer.

Important: These products are sold separately (not as a bundle), so you can build your routine one formula at a time.

Deep Cleansing Pre-Wash Formula

Raíz & Rayo scalp oil is specially designed as a pre-wash treatment to deeply cleanse and prepare your scalp. This formula penetrates residue and buildup, targeting dryness and irritation before shampooing. By applying this nutrient-rich oil prior to washing, you optimize scalp health and create the perfect foundation for hair growth. Using scalp oil as a pre-wash encourages a refreshed, balanced scalp environment, reducing flakiness and promoting vitality with every use.

Natural Ingredients for Scalp Vitality

Crafted from a blend of natural oils and botanical extracts, this scalp oil enhances scalp moisture and supports healthy hair follicles. Ingredients like jojoba oil and rosemary extract work synergistically to soothe and invigorate your scalp. This lightweight formula absorbs quickly without leaving residue, ensuring a non-greasy finish. Using Raíz & Rayo scalp oil nourishes your scalp at a cellular level, helping to strengthen hair strands and maintain an optimal scalp condition over time.

Easy Application and Visible Results

The 100ml bottle size is perfect for consistent use and fits conveniently into your hair care routine. Simply massage the scalp oil in before washing your hair to stimulate circulation and encourage a calm, hydrated scalp. With regular application, users often notice reduced itchiness, improved scalp texture, and enhanced hair softness. Raíz & Rayo scalp oil transforms your routine into an indulgent scalp care experience that supports stronger, healthier hair from root to tip.

§ Shipping Policy

Last updated: April 5, 2026

At Raiz & Rayo, we take care in preparing, packing, and delivering your order so each product arrives safely and beautifully. Please review our Shipping Policy for details on how we process and ship your ritual essentials.

§ 1. Processing Time

Orders are processed Monday through Friday, excluding major U.S. holidays.

• Standard processing time is 1 to 2 business days from order confirmation

• During launches, holidays, or promotional periods, processing may extend to 3 to 5 business days

• Pre-order items will ship on or after the release date listed on the product page or at checkout

§ 2. Shipping Destinations

We currently ship within the United States, including all 50 states and U.S. territories where carrier service is available.

We do not currently offer international shipping. If and when international shipping becomes available, we will update this policy and provide details at checkout.

§ 3. Shipping Methods and Estimated Delivery

Available shipping options may vary by destination and will be shown at checkout.

• Standard Ground: 3 to 6 business days after dispatch

• Expedited: 2 to 3 business days after dispatch

• Express: 1 to 2 business days after dispatch

Delivery estimates do not include processing time and are not guaranteed. Carrier delays, weather events, holidays, and seasonal volume may affect delivery times.

§ 4. Shipping Rates

Shipping rates are calculated at checkout based on package weight, destination, and selected shipping method.

From time to time, we may offer free shipping promotions. Any active offer will be displayed in your cart or at checkout.

§ 5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear after the carrier first scans your package.

If your tracking status shows delivered but you cannot locate your package, please first check with household members, neighbors, building management, or your local carrier office.

§ 6. Address Accuracy

Please review your shipping address carefully before placing your order. We are not responsible for delays, losses, or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error before your order has shipped, contact us as soon as possible at hello@raizandrayo.com, and we will do our best to assist.

§ 7. P.O. Boxes and APO/FPO Addresses

We may ship to P.O. Boxes and APO/FPO addresses using USPS or other compatible carriers. Some expedited or express shipping options may not be available for these destinations.

§ 8. Split Shipments

In some cases, we may ship items in multiple packages to help your order arrive more efficiently. If this happens, you will receive separate tracking details for each shipment. There is no additional shipping charge for split shipments initiated by us.

§ 9. Lost, Delayed, or Damaged Packages

If your package is delayed in transit, please allow a few additional business days, as many delayed shipments still arrive shortly afterward.

If your package is marked delivered but has not been received, please allow 48 hours and contact the carrier directly before reaching out to us.

If your order arrives damaged, please email hello@raizandrayo.com within 48 hours of delivery and include:

• Your order number

• Photos of the outer packaging

• Photos of the damaged item or items

We will review the issue and work with you toward a resolution.

§ 10. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, refusal, or other delivery issue not caused by us, we may:

• Reship the order at your expense, or

• Issue a refund minus original shipping charges once the package has been returned to us in acceptable condition

§ 11. International Shipping

International shipping is not currently available.

If we begin offering international delivery in the future, any duties, taxes, customs fees, and import charges will be disclosed at checkout where applicable.

§ 12. Sustainability Commitment

We aim to use minimal and recyclable packaging whenever possible. We also make efforts to pack orders thoughtfully and reduce unnecessary shipping waste where we can.

§13. Questions and Support

If you have any questions about shipping or need help with your order, please contact us at:

Raiz & Rayo Email: hello@raizandrayo.com United States

§ Returns and Refund Policy

Last updated: April 5, 2026

At Raiz & Rayo, we stand behind the quality of our ritual-grade formulations. If your order does not meet expectations, we will do our best to make it right within the guidelines below.

§ 1. Return Eligibility

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return and refund:

• The item must be unused, unopened, and in its original packaging

• All seals must be intact

• The return request must be submitted within the eligible return window

Because of the nature of our products and for hygiene and safety reasons, we cannot accept returns or issue refunds for opened or used items.

§ 2. Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used products

• Gift cards

• Promotional items or samples

• Final sale, clearance, or limited-edition items

• Digital guides, downloadable materials, or other digital products

§ 3. How to Request a Return

To request a return, please email hello@raizandrayo.com with:

• Your order number

• The item or items you would like to return

• The reason for your return request

We will review your request and respond within 1 to 2 business days with the next steps.

If your return is approved and you are located in the United States, we may provide a return shipping label. Return support for future international orders may vary depending on the destination and circumstances.

§ 4. Return Shipping and Refund Processing

Returned items must be packaged securely to help prevent damage in transit.

Once we receive and inspect your return, we will notify you whether your refund has been approved or denied. If approved, your refund will be issued to your original payment method within 5 to 10 business days.

Please note:

• Original shipping charges are non-refundable

• Refund timing may vary depending on your bank or card issuer

• We reserve the right to deny refunds that do not meet our return requirements

§ 5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at hello@raizandrayo.com within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and outer packaging

If the issue is confirmed, we will offer a replacement at no additional cost or issue a full refund if a replacement is unavailable.

Claims submitted more than 7 days after delivery may not be eligible for replacement or refund.

§ 6. Exchanges

We do not currently offer direct exchanges. If you would like a different item, please request a return for the eligible unopened product and place a new order separately.

§ 7. Late or Missing Refunds

If you have not received your refund after 10 business days from approval, please first check with your bank or credit card provider, as processing times can vary.

If you still need help, email hello@raizandrayo.com and we will be happy to assist.

§ 8. International Orders

We do not currently offer international shipping.

If international orders become available in the future, customers will generally be responsible for return shipping costs, customs duties, and import fees unless the item arrived damaged, defective, or incorrect.

§ 9. Contact Us

For all return and refund questions, please contact us at:

Raiz & Rayo Email: hello@raizandrayo.com United States